Sign contracts with DocuSign - FAQ

What is DocuSign?

DocuSign is the leading e-signing platform for processing documents and contracts electronically in an easy, efficient and secure way, see


What are the main advantages of signing documents electronically?

– Time: Contracts can be signed very easily and quickly with little time and anywhere from any device with internet connection
– Process costs: no printing/sending/scanning of contracts necessary
– Security: The platform complies with the requirements from the eIDAS regulation as well as certified standards in the USA and Europe to ensure that your information is protected, encrypted and secured.
– Transparency: easy tracking of the current status of a contract by all parties involved
– Comfort: Simple and user-friendly operation. The signer is guided through the process
– Efficiency: The electronic process without additional manual steps reduces administrative effort
– Environment: By eliminating printing and shipping materials, we jointly protect valuable resources.
– Costs: signing is free of charge


What is an electronic signature?

Electronic signatures or e-signatures enable digital documents to be legally signed and replace handwritten signatures on paper. The European eIDAS Regulation defines electronic signature as data in electronic form that is attached to or logically associated with other electronic data and used by the signatory to sign.


What can electronic signatures be used for?

Electronic signatures can be used for any contract, offer, or pleading between two companies where the applicable law is U.S. or EU law, unless written form is specifically required or agreed upon.


Are electronic signatures legally valid?

Electronic signatures or e-signatures with DocuSign are legally valid throughout the EU and the USA for almost all business transactions. DocuSign complies with the strict regulations of the so-called eIDAS Regulation in the EU and the ESIGN and Uniform Electronic Transactions Act in the USA.


Are digital signatures the same as electronic signatures?

Electronic signatures or e-signatures are a broad category of methods for signing documents. A digital signature is a type of electronic signature that uses a specific technical implementation. Digital signature providers such as DocuSign comply with the PKI (Public Key Infrastructure) protocol. Both signatures, digital or electronic, allow documents to be signed and the signer to be authenticated. But the purpose, technical implementation, use in certain regions, and cultural and legal acceptance of signing documents digitally or electronically and authenticating the signer vary.


Does DocuSign provide sufficient data security?

DocuSign meets industry-leading best practices for securing data and transactions. Each electronic signature is unique, documentable, encrypted and forgery-proof. DocuSign ensures the confidentiality of all transactions and creates a completion certificate for each completed transaction, providing a comprehensive audit trail of signature events. DocuSign is currently the only electronic signature provider with ISO 27001 certification. Weitere Informationen unter:


Are signed documents stored forever on the DocuSign platform?

14 days after the last signature completes the transaction, the documents are deleted from the DocuSign platform. Only the completion certificate is kept by DocuSign for another 10 years.


Where does DocuSign store the data?

DocuSign has two different data rings, each with three data centers. One ring in the USA and one in Europe with data centers in Germany, France and the Netherlands.


Do I need to install software to sign with DocuSign?

No installation of additional software is required to use DocuSign. You can use a standard Internet browser (such as Internet Explorer, Firefox, Chrome, Safari) to view, review, and draw documents in DocuSign. DocuSign also offers a mobile app if desired.


What are the costs for the signatory?

It is always free to sign a document with DocuSign.


Do I need a personal DocuSign account to sign?

No, you do not need to register with DocuSign. The notification you receive via DocuSign contains a link to the documents. You can check the documents and sign them electronically via the link. If you want to use the DocuSign mobile app on your smartphone or tablet or see the status of all your transactions at a glance, you can register for free with DocuSign and create a DocuSign account.


How do I need to authenticate with DocuSign?

ZMI uses an electronic signature – defined by the eIDAS regulation. With this method, no further authentication is required. If you receive an email notification, no further authentication is required.


How will I be informed when I am asked to sign a document?

You will receive an email notification with a link to the document, prompting you to sign. With this link you can open the document, check it and also sign it electronically.


How to sign with DocuSign?

With DocuSign, as the recipient of an email notification, you click on a link using an Internet-enabled device (such as a cell phone, tablet, or computer) to open the document. Tabs and simple explanations guide you through the signing process up to the confirmation of the electronic signature. Then click “Finish” to save the signed document.


Do I need to scan and upload my signature?

Your scanned signature is not required for electronic signatures with DocuSign. But if you want your electronic signature to resemble your handwritten signature, you can use the DocuSign signing feature or upload a photo of your signature. However, it is usually sufficient to use your name. You can choose between different fonts with DocuSign how you want your name to appear on the signature stamp.


Why is a fictitious signature placed under the document and not my scanned signature?

The signer has the choice to display his electronic signature with a prefabricated signature from the DocuSign portfolio, with a stylus on the TouchScreen, or with a scan of his handwritten signature. The representation of the signer’s name in the DocuSign signature stamp in the e-signature process is due to the idea that a signature includes the typeface of the first and last name. Legally, however, it is not the stamp with the signature under the document that is binding, but the click on “Finish” on the platform. Crucially, DocuSign additionally signs the final documents and the completion certificate with a digital certificate, ensuring that the documents cannot be altered during and after the signing process and that the transaction has taken place according to the audit trail.


How can I add additions to the signature such as i.V. or ppa. ?

Additions to the signature such as i.V. or ppa. are added to the name, i.e. you have to store your name in DocuSign e.g. as “i.V. Max Mustermann” or specify it when signing.


I received a DocuSign email, but I am not the signer. Can I forward the request to sign to the correct signer?

Yes, it is possible to forward the request to sign to another person if you are not the signer of the contract. When you open the document in DocuSign, you can use the Assign to Other Person button to assign the prompt to the correct person. Please do not forward the DocuSign email notification, as the email recipient can then use the link to sign with DocuSign on your behalf.


Who can I contact if I have questions about the content of the document?

Please contact the ZMI internal sales department (Phone +49 9704 60392-100 or e-mail


Can I use DocuSign on my smartphone or tablet?

Yes, anytime you can receive your emails on the devices and an internet browser is installed. In addition, the DocuSign electronic signature app enables signers to easily sign documents and view the status of the signature workflow anytime, from anywhere, on any mobile device. The DocuSign electronic signature app is available in the Apple App Store, Google Play, and Windows Store. Signing and using the app are free of charge.


Who can I contact if I have further questions?

If you have any further questions about e-Signing or the process, please feel free to contact us at +49 9704 60392-100. For more information, please visit: