DocuSign FAQ
DocuSign is the leading e-signing platform for simple, efficient and secure electronic processing of documents and contracts, see www.docusign.de.
- Time: Contracts can be signed very easily and quickly from any device with an Internet connection in a short space of time and from anywhere
- Processing costs: no printing/sending/scanning of contracts necessary
- Security: The platform fulfills the requirements of the eIDAS regulation as well as certified standards in the USA and Europe so that your information is protected, encrypted and secure.
- Transparency: easy tracking of the current status of a contract by all parties involved
- Convenience: Simple and user-friendly operation. The signer is guided through the process
- Efficiency: The electronic process without additional manual steps reduces administrative effort
- Environment: By eliminating printing and shipping materials, we protect valuable resources together.
- Costs: signing is free of charge
Electronic signatures or e-signatures enable digital documents to be legally signed and replace handwritten signatures on paper. The European eIDAS Regulation defines electronic signature as data in electronic form that is attached to or logically associated with other electronic data and used by the signatory to sign.
Electronic signatures can be used for any contract, offer, or pleading between two companies where the applicable law is U.S. or EU law, unless written form is specifically required or agreed upon.
Electronic signatures or e-signatures with DocuSign are legally valid throughout the EU and the USA for almost all business transactions. DocuSign complies with the strict regulations of the so-called eIDAS Regulation in the EU and the ESIGN and Uniform Electronic Transactions Act in the USA.
Electronic signatures or e-signatures are a broad category of methods for signing documents. A digital signature is a type of electronic signature that uses a specific technical implementation. Digital signature providers such as DocuSign comply with the PKI (Public Key Infrastructure) protocol. Both signatures, digital or electronic, allow documents to be signed and the signer to be authenticated. But the purpose, technical implementation, use in certain regions, and cultural and legal acceptance of signing documents digitally or electronically and authenticating the signer vary.
DocuSign meets industry-leading best practices for securing data and transactions. Each electronic signature is unique, documentable, encrypted and forgery-proof. DocuSign ensures the confidentiality of all transactions and creates a completion certificate for each completed transaction, providing a comprehensive audit trail of signature events. DocuSign is currently the only electronic signature provider with ISO 27001 certification. Further information at: https://www.docusign.com/de-de/produkte/elektronische-signatur/wie-funktioniert-docusign
14 days after the last signature completes the transaction, the documents are deleted from the DocuSign platform. Only the completion certificate is kept by DocuSign for another 10 years.
DocuSign has two different data rings, each with three data centers. One ring in the USA and one in Europe with data centers in Germany, France and the Netherlands.
No installation of additional software is required to use DocuSign. You can use a standard Internet browser (such as Internet Explorer, Firefox, Chrome, Safari) to view, review, and draw documents in DocuSign. DocuSign also offers a mobile app if desired.
It is always free to sign a document with DocuSign.
No, you do not need to register with DocuSign. The notification you receive via DocuSign contains a link to the documents. You can check the documents and sign them electronically via the link. If you want to use the DocuSign mobile app on your smartphone or tablet or see the status of all your transactions at a glance, you can register for free with DocuSign and create a DocuSign account.
ZMI uses an electronic signature – defined by the eIDAS regulation. With this method, no further authentication is required. If you receive an email notification, no further authentication is required.
You will receive an email notification with a link to the document, prompting you to sign. With this link you can open the document, check it and also sign it electronically.
With DocuSign, as the recipient of an email notification, you click on a link using an Internet-enabled device (such as a cell phone, tablet, or computer) to open the document. Tabs and simple explanations guide you through the signing process up to the confirmation of the electronic signature. Then click “Finish” to save the signed document.
Your scanned signature is not required for electronic signatures with DocuSign. But if you want your electronic signature to resemble your handwritten signature, you can use the DocuSign signing feature or upload a photo of your signature. However, it is usually sufficient to use your name. You can choose between different fonts with DocuSign how you want your name to appear on the signature stamp.
The signer has the choice to display his electronic signature with a prefabricated signature from the DocuSign portfolio, with a stylus on the TouchScreen, or with a scan of his handwritten signature. The representation of the signer’s name in the DocuSign signature stamp in the e-signature process is due to the idea that a signature includes the typeface of the first and last name. Legally, however, it is not the stamp with the signature under the document that is binding, but the click on “Finish” on the platform. Crucially, DocuSign additionally signs the final documents and the completion certificate with a digital certificate, ensuring that the documents cannot be altered during and after the signing process and that the transaction has taken place according to the audit trail.
Additions to the signature such as i.V. or ppa. are added to the name, i.e. you have to store your name in DocuSign e.g. as “i.V. Max Mustermann” or specify it when signing.
Yes, it is possible to forward the request to sign to another person if you are not the signer of the contract. When you open the document in DocuSign, you can use the Assign to Other Person button to assign the prompt to the correct person. Please do not forward the DocuSign email notification, as the email recipient can then use the link to sign with DocuSign on your behalf.
Please contact ZMI’s internal sales department (Tel. +49 9704 60392-100 or e-mail vertrieb@zmi.de) directly.
Yes, anytime you can receive your emails on the devices and an internet browser is installed. In addition, the DocuSign electronic signature app enables signers to easily sign documents and view the status of the signature workflow anytime, from anywhere, on any mobile device. The DocuSign electronic signature app is available in the Apple App Store, Google Play, and Windows Store. Signing and using the app are free of charge.
If you have any further questions about e-Signing or the process, please feel free to contact us at +49 9704 60392-100. For more information, please visit: https://www.docusign.de/produkte/elektronische-signatur/wie-funktioniert-docusign