{"id":25148,"date":"2025-07-03T17:01:51","date_gmt":"2025-07-03T15:01:51","guid":{"rendered":"https:\/\/zmi.de\/service\/"},"modified":"2026-01-29T14:42:23","modified_gmt":"2026-01-29T13:42:23","slug":"service","status":"publish","type":"page","link":"https:\/\/zmi.de\/en\/service\/","title":{"rendered":"Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25148\" class=\"elementor elementor-25148 elementor-18160\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-614c2a7 e-flex e-con-boxed e-con e-parent\" data-id=\"614c2a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe96347 elementor-widget elementor-widget-heading\" data-id=\"fe96347\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-062289b elementor-widget elementor-widget-shortcode\" data-id=\"062289b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>.qc-zmi-quiz-section.qc-quiz-28947 {\n\t\t--qc-theme-color: #1a54f9;\n\t\t--qc-theme-light-color: #e4edff;\n\t\t--qc-theme-button-color: #fcbc0f;\n\t}\n<\/style>\n\n<section class=\"qc-zmi-quiz-section qc-quiz-28947\"\n\t\tstyle=\"background-image: url(''); background-color: #ffffff;\">\n\t\t<p class=\"screen-reader-text qc-js-step-status\" aria-live=\"polite\" role=\"status\"><\/p>\n\t<div class=\"qc-container\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"qc-form-quiz\">\n\t\t\t\t\t\t\t\t\t<div class=\"qc-question-wrapper\" data-type=\"select\"\n\t\t\t\t\t\tdata-step=\"1\">\n\t\t\t\t\t\t<div class=\"zmi-qc-question qc-form-step\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<fieldset class=\"qc-step-group\">\n\t\t\t\t\t\t\t\t\t<legend class=\"qc-step-legend\">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"qc-question-title\">Which solution do you need support with?<\/h2>\n\t\t\t\t\t\t\t\t\t<\/legend>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span id=\"qc-1-1-combo-label\" class=\"screen-reader-text\">Which solution do you need support with?<\/span>\n\t<div class=\"qc-custom-select\" tabindex=\"0\" id=\"qc-1-1-combo\"\n\t\trole=\"combobox\" aria-haspopup=\"listbox\" aria-expanded=\"false\"\n\t\taria-controls=\"qc-1-1-listbox\"\n\t\taria-labelledby=\"qc-1-1-combo-label\"\n\t\taria-describedby=\"qc-1-1-error\">\n\n\t\t<div class=\"qc-select-selected\" data-default=\"Select an option\" data-value=\"\">Select an option<\/div>\n\t\t<div class=\"qc-select-items qc-select-hide\" role=\"listbox\"\n\t\t\tid=\"qc-1-1-listbox\"\n\t\t\taria-labelledby=\"qc-1-1-combo-label\">\n\t\t\t\n\t\t\t\t<div class=\"qc-option\" role=\"option\" aria-selected=\"false\"\n\t\t\t\t\tid=\"qc-1-1-listbox-0\"\n\t\t\t\t\tdata-next-step=\"2\">ZMI - Time \/ WebClient<\/div>\n\n\t\t\t\n\t\t\t\t<div class=\"qc-option\" role=\"option\" aria-selected=\"false\"\n\t\t\t\t\tid=\"qc-1-1-listbox-1\"\n\t\t\t\t\tdata-next-step=\"3\">ZMI - People<\/div>\n\n\t\t\t\n\t\t\t\t<div class=\"qc-option\" role=\"option\" aria-selected=\"false\"\n\t\t\t\t\tid=\"qc-1-1-listbox-2\"\n\t\t\t\t\tdata-next-step=\"2\">ZMI - App<\/div>\n\n\t\t\t\n\t\t\t\t<div class=\"qc-option\" role=\"option\" aria-selected=\"false\"\n\t\t\t\t\tid=\"qc-1-1-listbox-3\"\n\t\t\t\t\tdata-next-step=\"2\">ZMI - Planner<\/div>\n\n\t\t\t\n\t\t\t\t<div class=\"qc-option\" role=\"option\" aria-selected=\"false\"\n\t\t\t\t\tid=\"qc-1-1-listbox-4\"\n\t\t\t\t\tdata-next-step=\"2\">ZMI - Zutritt<\/div>\n\n\t\t\t\n\t\t\t\t<div class=\"qc-option\" role=\"option\" aria-selected=\"false\"\n\t\t\t\t\tid=\"qc-1-1-listbox-5\"\n\t\t\t\t\tdata-next-step=\"2\">Other<\/div>\n\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<div class=\"qc-error-message\" id=\"qc-1-1-error\" role=\"alert\"><\/div>\n\t<div class=\"qc-next-question-wrapper\">\n\t\t<button type=\"button\" class=\"qc-btn qc-js-next-step\"\n\t\t\tdata-current-step=\"1\"\n\t\t\tdata-next-step=\"\"\n\t\t\tdata-question=\"Which solution do you need support with?\"\n\t\t\tdata-answer=\"\">\n\t\t\tNext step\t\t<\/button>\n\t<\/div>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/fieldset>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"qc-question-wrapper\" data-type=\"final\"\n\t\t\t\t\t\tdata-step=\"2\">\n\t\t\t\t\t\t<div class=\"zmi-qc-question qc-form-step\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"qc-question-title\">Performance Support<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"qc-answers-container\"><\/div>\n<button type=\"button\" class=\"qc-reset-form\">Reset<\/button>\n<div class=\"qc-final-wrapper\">\n\t\t\t<div class=\"qc-thank-you\"><div class=\"support-wrapper\">\n<p>Our support team is available to answer all your questions. We can advise you on problems with your software, questions about the efficient use of our products and anything else that is &#8220;on your mind&#8221;. <\/p>\n<p>With the help of modern <a href=\"https:\/\/zmi.de\/TeamViewerQS.exe\" target=\"_blank\" rel=\"noopener noreferrer\">remote maintenance software<\/a>, our employees can access your computer directly if necessary (subject to your consent) and thus quickly rectify faults or answer your questions directly.<\/p>\n<p>You can also find extensive information in our <a href=\"https:\/\/servicebase.zmi.de\/\" target=\"_blank\" rel=\"noopener noreferrer\">Servicebase<\/a>.<br \/>\nThis contains a comprehensive FAQ section, download options for the latest software versions as well as manuals and documentation.<\/p>\n<p>If you cannot find an answer to your questions in the <a href=\"https:\/\/servicebase.zmi.de\/\" target=\"_blank\" rel=\"noopener\">ZMI Servicebase<\/a>, simply contact us by telephone or e-mail.<\/p>\n<div class=\"elementor-blockquote--skin-quotation elementor-blockquote--align-center\" style=\"margin-top: 50px;margin-bottom: 50px\">\n<div class=\"elementor-widget-container\">\n<blockquote class=\"elementor-blockquote\">\n<p class=\"elementor-blockquote__content\">&#8220;We&#8217;ll take care of it.&#8221;<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<div style=\"text-align: center\">\n<p><a title=\"Request service base access\" href=\"https:\/\/zmi.de\/service\/zugang-beantragen\/\"><button style=\"margin-bottom: 50px\">Request service base access<\/button><\/a><\/p>\n<h3>Do you need support?<\/h3>\n<p style=\"margin-bottom: 50px\">You received your manual from us with the software.<br \/>\n<strong>Have you lost your manual or can&#8217;t find it?<\/strong><br \/>\nPlease contact our support team and we will provide you with a new one!<\/p>\n<h2>Do you have questions about our software?<\/h2>\n<p style=\"margin-bottom: 50px\">Please contact our support team via the following channels:<br \/>\nE-Mail: <strong><a href=\"mailto:support@zmi.de\">support@zmi.de<\/a><\/strong><br \/>\nPhone: <strong><a href=\"tel:+49970460392150\">09704 60392-150<\/a><\/strong><\/p>\n<h3 style=\"margin-bottom:1rem\">Personal contact person instead of being put on hold<\/h3>\n<\/div>\n<div class=\"cf-container\">\n<div class=\"cf-col-4\">\n<h4>1. explain your request<\/h4>\n<p>We will take up your request and give you some initial tips.<\/p>\n<\/div>\n<div class=\"cf-col-4\">\n<h4>2. make an appointment<\/h4>\n<p>If your concern is more serious, we will arrange an appointment for remote maintenance.<\/p>\n<\/div>\n<div class=\"cf-col-4\">\n<h4>3. we solve your problem<\/h4>\n<p>We will get involved and solve your problem.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"qc-question-wrapper\" data-type=\"final\"\n\t\t\t\t\t\tdata-step=\"3\">\n\t\t\t\t\t\t<div class=\"zmi-qc-question qc-form-step\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"qc-question-title\">Innovation Support<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"qc-answers-container\"><\/div>\n<button type=\"button\" class=\"qc-reset-form\">Reset<\/button>\n<div class=\"qc-final-wrapper\">\n\t\t\t<div class=\"qc-thank-you\"><p>We will help you.<\/p>\n<\/div>\n\t\t\t\t\t<h4 class=\"qc-form-title\">Do you need support? Then write to us: <\/h4>\n\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f20951-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"20951\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/25148#wpcf7-f20951-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"20951\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f20951-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:20951,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;notice_dismissed_rollback-cf7-6.1.7&quot;:true}}\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"cf-container\">\n\t<div class=\"cf-col-6\">\n\t\t<p><label> First name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-prename\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-prename\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-6\">\n\t\t<p><label> Surname*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-surname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-surname\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-6\">\n\t\t<p><label> Company*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-company\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-6\">\n\t\t<p><label> E-mail address*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"contact-email\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-6\">\n\t\t<p><label> Telephone number*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"contact-phone\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-12\">\n\t\t<p><label> Your message to us*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"message\"><\/textarea><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-12\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-datenschutz\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-datenschutz\" value=\"1\" id=\"acceptance-datenschutz\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Your personal data will be processed by us for the purpose of processing your request in accordance with our <a href=\"\/datenschutz\" target=\"_blank\" title=\"Privacy policy of ZMI GmbH\">privacy policy<\/a>.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf-col-12\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Contact support\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><small>This site is protected by reCAPTCHA and the Google <a href=\"https:\/\/policies.google.com\/privacy\" target=\"_blank\" rel=\"nofollow noopener\">Privacy Policy<\/a> and <a href=\"https:\/\/policies.google.com\/terms\" target=\"_blank\" rel=\"nofollow noopener\">Terms of Service<\/a> apply.<\/small>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"qc-submit-btn\"><\/div>\n\n\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"product-attribute":[],"page-type":[],"class_list":["post-25148","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/zmi.de\/en\/wp-json\/wp\/v2\/pages\/25148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zmi.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zmi.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zmi.de\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/zmi.de\/en\/wp-json\/wp\/v2\/comments?post=25148"}],"version-history":[{"count":3,"href":"https:\/\/zmi.de\/en\/wp-json\/wp\/v2\/pages\/25148\/revisions"}],"predecessor-version":[{"id":28628,"href":"https:\/\/zmi.de\/en\/wp-json\/wp\/v2\/pages\/25148\/revisions\/28628"}],"wp:attachment":[{"href":"https:\/\/zmi.de\/en\/wp-json\/wp\/v2\/media?parent=25148"}],"wp:term":[{"taxonomy":"product-attribute","embeddable":true,"href":"https:\/\/zmi.de\/en\/wp-json\/wp\/v2\/product-attribute?post=25148"},{"taxonomy":"page-type","embeddable":true,"href":"https:\/\/zmi.de\/en\/wp-json\/wp\/v2\/page-type?post=25148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}